Privacy Policy
Who we are
Our website address is: https://nutragini.com
This privacy policy (“Policy”) describes how Nutragini and its related companies (“Company”, “We”, “Us”) collect, use and share personal information of consumer users of this website, www.nutragini.com (the “Website”). This Policy also applies to any of our other websites that post this Policy. This Policy does not apply to websites that post different statements.
Nutragini is devoted to protecting our customer’s privacy while using our Website. The Company constantly reviews the Website systems and data to ensure the best possible service to our customers.
Information that the Company stores/handles
We may keep information that you provide by filling in forms on the Website which includes information provided at the time of registering to use our Website, subscribing to our service, posting material or while placing an order for Company products. If you contact Us, we may keep a record of that correspondence. We may also ask you to complete surveys and to give Us feedback on our products and services. We use such information for research purposes and to improve our services, although you do not have to respond to any such surveys or other questionnaires. We may also ask our channel partners to contact you on our behalf to carry out any survey. Additionally we store details of transactions you carry out through our Website and of the fulfilment of your orders and details of your visits to our Website and the resources that you access.
We use your personal information provided to Us as follows:
- We use your personal information to operate, maintain, and improve our sites, products, and services.
- We use your personal information to respond to comments and questions and provide customer service.
- We use your personal information to communicate about promotions, upcoming events, and other news about products and services offered by Us and our selected partners.
- We use your personal information to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity. We use your personal information to provide and deliver products and services customers request.
User
According to the Information Technology (Intermediaries guidelines) Rules, 2011 formulated under the Information Technology Act of 2000, the user must ensure that the personal information you provide when registering on www.nutraculture.com is true, accurate, current, and complete in all respects. You must notify Us immediately of any changes to your personal information either by updating your account details on our Website. Furthermore the user shall ensure not to host, display, upload, modify, publish, transmit, update or share any information on the Website that is :-
- belongs to another person and to which the user does not have any right to;
- is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
- harm minors in any way;
- infringes any patent, trademark, copyright or other proprietary rights;
- violates any law for the time being in force;
- deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
- impersonate another person;
- contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
When you enter the Website you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone as you will be responsible for any activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify Us by contacting the customer service team at customercare@nutaculture.com.
Payment
Payment for our products is done via the Razorpay payment gateway, which may ask you to provide further information (including credit or debit card details). This information is retained by Razorpay and will not be passed on to Us. We advise you to read the Terms and Condition and Privacy Policy on the Razorpay website for further information on what information will be required and the way Razorpay will use it.
Security
Nutragini believes in maintaining customer privacy and to protect your information the Company has employed reasonable security measures and technologies. The customer data we collect is protected against unauthorized access. Even though take steps to help protect personal information. No company can fully prevent security risks, however. Mistakes may happen. Bad actors may defeat even the best safeguards.
Changes to this Privacy Policy
We may change this privacy policy at our sole discretion. If we make any changes, we will change the Last Updated date below. This privacy policy was last updated on May 8, 2021.
Refund Policy
We guarantee your satisfaction with our Products and if for any reason, You are not satisfied with our Products, We offer a full refund or exchange policy.
The refund shall be subject to:
- That upon dissatisfaction with our Products the Buyer shall notify Nutragini immediately by sending mail at customercare@nutragini.com or at the Company address. Thereafter, You shall be sent a refund form which has to be filled and duly signed by You and sent back to Us along with the products.
- That the products shall be returned by You to the Company at the Company address within 14 days of You receiving them.
- That if the total consignment of products ordered by You has more than one unit of a single product, refund shall not be done if the User consumes more than one unit of that product. The unused products have to be returned with their seals intact.
The amount We will refund to You will be the product value, minus any discount, which has been divided proportionately across the total value of your original order.
When You return Products to Us (for instance, because You have cancelled the Contract between Us, or have notified Us in that You do not agree to any change in these Terms or in any of our policies, or because You claim that the Product is defective), We will notify You of your refund via letter or e-mail within a reasonable period of time. We will usually refund any money received from You for the Products using the same method originally used by You to pay for the Products. In the case of Cash on Delivery the Company may ask for your bank account no. for transferring refund money directly to your account or We may send You a cheque via mail to the postal address provided by You.
We will usually process the refund due to You as soon as possible and, in any event; within 30 days of the day We received the products and refund form from You or the day We confirmed to You via letter or e-mail that You were entitled to a refund of the price of the Products.
Where We send You Products in exchange, or as a replacement, for Products, for whatever reason, then We recognise that You will incur an additional Delivery charge to have such exchange or replacement Products sent to You if You had incurred any applicable delivery charges while placing your order initially.
Security
Nutragini believes in maintaining customer privacy and to protect your information the Company has employed reasonable security measures and technologies. The customer data we collect is protected against unauthorized access. Even though take steps to help protect personal information. No company can fully prevent security risks, however. Mistakes may happen. Bad actors may defeat even the best safeguards.
Changes to this Privacy Policy
We may change this privacy policy at our sole discretion. If we make any changes, we will change the Last Updated date below. This privacy policy was last updated on May 8, 2021.